Full episode
729: Making the Cut
Act Three

Reluctant Bureaucrats

Reporter Katie Mingle  wonders why the 211 hotline in the San Francisco Bay Area for people experiencing homelessness so often turns out to be a dead end for them. She learns that part of the issue is that callers have to give a very specific answer to one question. (16 minutes)

This story is a version of the second episode of According to Need, a 99% Invisible podcast.