A former military man, Hank was hired by Custer Battles to clean up one of its other Iraq operations, guarding businessmen. He has a very clear idea of who he wants working for him: "flat-bellied, steely-eyed professionals." Instead, he's trying to tighten up a outfit whose workers once engaged in an extended firefight at a Baghdad hotel—against each other.
Karen Hahn, who works for Custer Battles at the airport, started out there screening women passengers—and learned a lot from their handbags. Unlike most people Nancy met in Iraq, Karen is not a former military person, she doesn't work with guns or big machines, and she's never been happier in her life.
Nancy finally gets Hank, the Custer Battles employee, to answer the question of whether he ever has any reservations about his mission—or the country's mission—in Iraq. (3 minutes)John Kimbrough composed original music for this week's show.
Temporary employment agencies' business has exploded in the last few years as corporations lay off their full-time employees, especially technical workers. This American Life "hired" two temp workers, Lee and Tito, to document their experiences as temps. Ira invites Tito and Lee into the studio to spin some music "appropriate" for temp employees.