This American Life senior producer Julie Snyder found herself in a ten-month battle with her phone company, MCI Worldcom, which had overcharged her $946.36. She spent hours on hold in a bureaucratic nowhere.
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Jessica Riddle reports on how, as a teenager, she and her friends would pick up the phone and dial the letters of the name "Heather" and talk to the old man who'd pick up the phone. At first they'd just prank call him.